Returns & Warranty

Customers may request a return within 7 days of the delivery date. The item must be unused, in original packaging, and in the same condition as received.

Returns are not accepted for used, worn, altered, or damaged products; items returned without original packaging; products damaged due to misuse, mishandling, or improper care; customized, personalized, or special-order products; and natural variations in crystals, gemstones, colors, inclusions, patterns, shapes, and textures, which are inherent characteristics of natural stones.

Refunds are processed within 5–7 business days after the returned item has been received and inspected. Approved refunds will be credited to the original payment method used during purchase. Processing times may vary depending on your bank or payment provider.

If the return is approved due to a damaged, defective, or incorrect product, return shipping costs will be borne by Shrivika Crystals. For any other approved return requests, customers will be responsible for return shipping charges.

Contact our support team within 7 days of delivery. Provide your order number, a detailed description of the issue, and clear photographs of the product. An unboxing video is mandatory for all damaged, defective, or incorrect product claims. Once the request is reviewed and approved, detailed return instructions will be provided.

Exchanges are available only for damaged products, defective products, or incorrect items received. Once the returned item is received and verified, a replacement product will be shipped, subject to stock availability. If a replacement is unavailable, a refund or store credit may be offered at our discretion.

All products are covered by a 30-day limited warranty against manufacturing defects from the date of delivery. This includes manufacturing defects in workmanship and assembly defects caused during production. It does not cover normal wear and tear, accidental damage, damage caused by improper handling, storage, or usage, unauthorized modifications or repairs, or the natural characteristics and variations of crystals and gemstones.

To submit a warranty claim, please provide your order number, a description of the issue, clear photographs of the product, and an unboxing video if applicable. Our team will assess the claim and determine whether a repair, replacement, store credit, or refund is appropriate. Contact us at support@shrivikacrystals.com or +91 9980547570 (Monday to Saturday, 10:00 AM – 6:00 PM IST).

Customized, personalized, or special-order products — including hand-energized or personalized pieces — are not eligible for return unless they arrive damaged, defective, or incorrect.

To initiate a return, contact our support team within 7 days of delivery. Provide your order number and a detailed description of the issue. Submit clear photographs of the product. An unboxing video is mandatory for all damaged, defective, or incorrect product claims. Once the request is reviewed and approved, detailed return instructions will be provided.